5 Ways a POS System Impacts the Customer Experience
If you manage a business with a physical location, then you know how important it is to have POS systems. This system can help you keep track of your inventory, customers, sales, and more. But did you know that a POS system can also impact customer experience? Here are five ways this type of system can improve the customer experience.
1. Helps Track Customer Data
If you want to provide your customers with the best possible experience, then you need to track their data. A POS system can help you keep track of their purchase history, contact information, and more. Use this data to provide targeted promotions and personalized service.
2. Makes Checkout Faster and Easier
A POS system can help speed up the checkout process by keeping track of inventory and customer data. When certain data is already in the system, the customer doesn’t need to provide it, which makes for a quicker and smoother checkout process. Getting in and out of your store faster will improve their experience and satisfaction.
3. Provides Helpful Reports
Generate various reports that can help sustain your POS usage. According to a recent survey by Finances Online, half of the small U.S.-based businesses surveyed feel the reports generated make POS usage worthwhile. Use these reports to track sales, inventory, customer data, and more. Having this information at your fingertips will help you make better decisions about running your business and improving customer experience.
4. Gives You Insights Into Your Business
Understand your business in ways you never thought possible with a POS system. While you can track important data like sales and inventory, you can also track things like customer behavior. This information can help you make changes to improve the overall experience that your customers have in your store.
5. Helps You Stay Organized
A POS system can help you keep your business organized. From tracking customer data to keeping inventory levels up-to-date, this system can help keep your business running smoothly. This will free up your time to focus on other aspects of customer experience, like providing great customer service and new products.
As you can see, a POS system can impact customer experience on many levels. If you’re not already using it, now is the time to invest in one. Your customers and business will thank you for it!
Tracking and managing inventory has never been easier with this fully integrated application. Set alerts for when inventory is low, reminding you to replenish items. LexgiaPOS Inventory also allows you to define minimum stock levels for any and all products, prompting the system to create automated shopping lists with every item that must be replenished. Check for the most popular items and plan restocking accordingly.
Delivery service is a valuable asset for any business, as it conveniences customers and creates another avenue for profit. LexgiaPOS Driver is a fully integrated application developed for restaurants as well as their drivers to foster a seamless delivery process.
Quickly and easily assign drivers to certain deliveries or delivery routes within the system, speeding up the process. They can be informed anywhere at any time with SMS alerts, allowing for route changes and quick turnaround time. The system provides real-time driver status and allows you to collect data to measure driver performance.
LexgiaPOS's S customer loyalty application allows businesses to create customized loyalty programs based on the best interests of both their consumers and the business itself. Loyalty rewards can be based on a variety of factors, including enrollment, customer visits, a fixed spent amount, specific menu items, and menu category.
LexgiaPOS CDS is a customer facing display that they are able to interact with during checkout. The easy and fast technology provides high levels of service and convenience for customers, allowing for less delay at checkout and increased consumer satisfaction. Equipped with a tip processing feature and required digital signature, the system provides quick service that is both enjoyable and more secure. The application can also prompt customers to opt-in to your loyalty program if you choose, driving more signups.
Self-order kiosk checkouts allow for customers to fully engage with the order and checkout processes independently, creating a more convenient customer experience while simultaneously lifting pressure from the front-of-house staff. LexgiaPOS Kiosk quickens the process of making and dispatching orders by communicating directly to a second display system located in the kitchen. The application eliminates extra steps by enabling direct communication from your consumers’ fingertips to the eyes of the kitchen staff.
LexgiaPOS KDS is a system specifically designed for catering to needs inside the kitchen. Always in direct communication with the front-of-house display, both systems can stay connected even without internet, allowing for no interruptions to the flow of your workday.
If your restaurant serves pizza, LexgiaPOS KDS allows your customers to customize a pie down to the slice and make their topping choices as elaborate as desired. Customers can also receive SMS text alerts directly from the kitchen so that they are notified as soon as their order has been completed. The kitchen display system allows for optimal efficiency and a significant reduction of error and waiting time.
Excessive wait times can lead to customer dissatisfaction, lack of repeat business, and loss of sales. LexgiaPOS Waitlist is a fully integrated application within the operating system that tracks and manages your business’s bookings and guests to ensure minimal wait time and maximal communication with your customers. Equipped with a wait time calculator and synced with the statuses of your tables, the application remains constantly updated and can keep your customers in the loop as well by sending SMS text alerts regarding the status of their wait.