How To Adjust Your Online Ordering Hours
Adjusting the Online Ordering at your location is a critical step to ensuring no orders are mistakenly placed while your establishment is closed. To make this as easy as possible, we have created step-by-step instructions on how to adjust your Online Ordering hours per your Online Ordering platform. Regardless of the holidays, these steps can be used anytime you need to turn off and on Online Ordering:
Thrive 8.1 & 8.2 Instructions:
1. Log into Thrive Control Center from any computer or your POS: https://thrive-control-center.grs-tcc.com/#/login
*In a pinch, you can also log into this link from your phone but a bit of patience will be needed because the website is not formatted for phone layouts.
2. Once logged in, click on Configuration, then Hours
3. Scroll to the bottom of the page and click Holiday / Special Online Hours
4. Click “Add Special Hour”
5. If closing for an entire day, click on “Closed”, enter the date you will be closed, enter a comment, and click “Done”. You can pre-schedule days in advance as well.
6. If closing early, click on “Special Hours”, enter the time of day you opened, the time of day you are closing, add comment, and click “Done”.
7. Most importantly, don’t forget to PUBLISH! To publish, navigate to the Menu tab, then Menus Admin. Then click “Publish”.
8. Your location should then show “Up to Date!” as soon as it publishes.
Thrive 8.0 Instructions:
1. Log into Thrive Online Admin and click on “Set Up”
2. Click on “Location Info”
3. Click on your Restaurant Name (in blue lettering)
4. Click on Holiday/Special Hours
5. Add Holiday/Special Hours or edit existing Holiday Hours
6. Choose the date to add/edit. Choose whether the restaurant is opened or closed on that date and then save.
SoftTouch Dineblast Instructions:
1. Sign in with your email and password at Softtouch EZ Dash
2. Select location top right, then click on Control Panel in left column
3. Either disable online ordering by toggling off the “Site Active” button (but remember to turn back on) or choose option 4 to add a holiday.
4. Scroll down to the “Disable Dineblast Schedule” section. Enter start and end date for customized dates you wish to enable. Choose to disable only one time or annually.
SpotOn Instructions:
1. Go to SpotOn BOH (Back of House): https://restaurantpos-ea.spoton.com/b/
2. Sign in using your username and password
3. Click on Locations
4. Make sure you are on the Location you would like to adjust:
5. Scroll down the page until you see the heading, “Dineloyal/SpotOn OLO Settings”
6. Under that heading, find where it says, “Schedule” and click the View/Edit Button to the right of it.
7. Under the heading, “Overrides”, click “Add New Override”
8. Check off the box next to “Closed”. Choose “Date” as the Override Kind. You can choose to “Repeat Every Year” if you desire. Click on the box next to the “Date” and choose the date you wish to close. Then click “Save” on the bottom right. Repeat this process for every date you wish to close for.
9. When you are done, your overrides will display all the dates that you are closed. That’s it!
Aldelo Instructions:
1. Log into eDiningExpress back office and access Preferences either from the dashboard or link at the top of the page.
2. Clicking Preferences will bring you to the General page. Ensure you are on the correct page by looking at the tab you are under.
3. To turn off Online Ordering, click to “No” button underneath “Enable Ordering”.
4. Click Save Preferences and you are done!
As simple as that! Now, don’t forget to turn back on if you didn’t schedule specific off hours. The BOSTON NORTH COMPANY team is always here to help, feel free to reach out to Menu@BostonNorthCompany.com if you need any further assistance.
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