Are Business Peak Hours Resulting in Dropped Calls???
No Problem!
The business world is fast-paced and ever-changing. In the chaos of keeping up with the flow of your industry, it can be difficult to anticipate peaks in your business. Lack of preparation for those peaks often results in missed or dropped phone calls, and ultimately lost revenue.
BOSTON NORTH COMPANY proudly introduces LexgiaPHONE
An Innovative Solution Featuring Seamless Operations
At BOSTON NORTH COMPANY, we bring you an innovative solution: LexgiaPHONE. Fully prepared to assist you in handling your business peaks, LexgiaPHONE is equipped with a Visual Performance Suite and Operations Performance Suite that provides you and your staff with numerous supportive features.
Traditional landline phone systems will simply give your customers a busy signal during times of peak call volumes, such as weekends and times surrounding large local events. This could make up as much as 60% of your weekly revenue, but it is lost due to customers dropping calls after a lengthy busy signal.
Get Efficient Call Management with LexgiaPHONE
LexgiaPHONE is designed to manage high call volumes effectively. Capturing and queuing every call, the system orders them to ensure minimal wait times for each customer and alerts your staff for all incoming calls. You and your team can now take calls at a steady and organized pace. Never miss another call and maximize your revenue.
Avoiding downtime is vital for business, and LexgiaPHONE was created with that in mind. With several levels of network resiliency and wireless backup solutions, rest assured that the system will never go offline. Experience complete reliability even through internet or power outages, resulting in unabridged business continuity.
A struggling staff member can affect the rest of the team and your revenue. The LexgiaPHONE Visual Performance Suite includes Wallboard, a display that provides real-time key performance indicators. Staff members and their supervisors can track their progress and make changes as needed, such as additional training or staff members sharing the workload.
See first-hand experience on how the LexgiaPHONE system can change YOUR business.
Real-Time Insights
Fully integrated into the Visual Performance Suite is a Management Portal that lets you have control over your entire business in one centralized place, whether your business has a single location or several. Get current and historical reports for any of your business locations at any time. Improve executive control and rapid troubleshooting.
The LexgiaPHONE Operations Performance Suite allows you to track crucial analytics within your business, such as health and safety regulations. Allow the system to ensure the well-being of your employees and customers and let your focus remain on growing your franchise.
Boost Promotions and Online Ordering
LexgiaPHONE can provide your customers with daily specials & promotions or even direct customers to online ordering by sending a text message to their cell phone number. Let our phone system do the heavy lifting while you and your staff give your attention to valued customers. The system's wireless solutions and network resiliency, along with our attentive, honest, and personable support team, will ensure that your operation will flow smoothly. Run an organized and efficient business with the help of LexgiaPHONE. Experience the difference today!
Tracking and managing inventory has never been easier with this fully integrated application. Set alerts for when inventory is low, reminding you to replenish items. LexgiaPOS Inventory also allows you to define minimum stock levels for any and all products, prompting the system to create automated shopping lists with every item that must be replenished. Check for the most popular items and plan restocking accordingly.
Delivery service is a valuable asset for any business, as it conveniences customers and creates another avenue for profit. LexgiaPOS Driver is a fully integrated application developed for restaurants as well as their drivers to foster a seamless delivery process.
Quickly and easily assign drivers to certain deliveries or delivery routes within the system, speeding up the process. They can be informed anywhere at any time with SMS alerts, allowing for route changes and quick turnaround time. The system provides real-time driver status and allows you to collect data to measure driver performance.
LexgiaPOS's S customer loyalty application allows businesses to create customized loyalty programs based on the best interests of both their consumers and the business itself. Loyalty rewards can be based on a variety of factors, including enrollment, customer visits, a fixed spent amount, specific menu items, and menu category.
LexgiaPOS CDS is a customer facing display that they are able to interact with during checkout. The easy and fast technology provides high levels of service and convenience for customers, allowing for less delay at checkout and increased consumer satisfaction. Equipped with a tip processing feature and required digital signature, the system provides quick service that is both enjoyable and more secure. The application can also prompt customers to opt-in to your loyalty program if you choose, driving more signups.
Self-order kiosk checkouts allow for customers to fully engage with the order and checkout processes independently, creating a more convenient customer experience while simultaneously lifting pressure from the front-of-house staff. LexgiaPOS Kiosk quickens the process of making and dispatching orders by communicating directly to a second display system located in the kitchen. The application eliminates extra steps by enabling direct communication from your consumers’ fingertips to the eyes of the kitchen staff.
LexgiaPOS KDS is a system specifically designed for catering to needs inside the kitchen. Always in direct communication with the front-of-house display, both systems can stay connected even without internet, allowing for no interruptions to the flow of your workday.
If your restaurant serves pizza, LexgiaPOS KDS allows your customers to customize a pie down to the slice and make their topping choices as elaborate as desired. Customers can also receive SMS text alerts directly from the kitchen so that they are notified as soon as their order has been completed. The kitchen display system allows for optimal efficiency and a significant reduction of error and waiting time.
Excessive wait times can lead to customer dissatisfaction, lack of repeat business, and loss of sales. LexgiaPOS Waitlist is a fully integrated application within the operating system that tracks and manages your business’s bookings and guests to ensure minimal wait time and maximal communication with your customers. Equipped with a wait time calculator and synced with the statuses of your tables, the application remains constantly updated and can keep your customers in the loop as well by sending SMS text alerts regarding the status of their wait.