The Art of the Checkout Line
In this day and age, it’s incredibly important for stores to give their customers as comfortable and efficient an experience as possible. Why? Because people have more choices now than they ever have before. There is no longer a strict need to go to the store in order to buy what you want. Instead, shoppers can easily visit websites like Amazon in order to have their desired items delivered directly to their houses. While this has long been true for consumer goods like gifts and clothes, it’s now true for basic groceries as well. Apps such as Instacart have transformed the shopping experience, allowing customers to have groceries picked up by another individual and delivered to their door.
Though this isn’t necessarily a harbinger of doom for stores, it does make them less prioritized than they once were. Additionally, many shoppers are just now returning to their normal shopping habits following the COVID-19 pandemic. Perhaps the best way to reassure them that they can and should shop in-store again is to take a look at the art of the checkout line.
Why Do Shoppers Hate Waiting in Checkout Lines?
Shoppers hate waiting in checkout lines because they simply don’t have enough time in the day for it. Many shoppers today work full-time jobs. They’re often getting their shopping done on their lunch breaks, or they’re doing so after work and just want to rush home as quickly as possible.
It’s also incredibly important for income that the cashiers get customers through the checkout line as quickly as possible. The faster customers get through the line, the more money can be made. It’s estimated by 70% of retailers by TimeTrade that cashiers have about five minutes to get customers through checkout lines.
How Can We Improve Checkout Lines?
The key to improving checkout lines could lie in improved processing options that are built in POS systems. In particular, utilizing Apple Pay through SpotOn Point of Sale could make all the difference. SpotOn require less training, offers faster service, and reduces the errors made by cashiers. Therefore, the cashiers will have an easier time getting through to customers, and customers will be happier with the options, efficiency and accuracy of the experience.
Look into updating your store with SpotOn POS systems. It could transform your checkout line, and in turn, the profit your store will increase. Contact us today for more information at (877) 931-1404 x 1.
Tracking and managing inventory has never been easier with this fully integrated application. Set alerts for when inventory is low, reminding you to replenish items. LexgiaPOS Inventory also allows you to define minimum stock levels for any and all products, prompting the system to create automated shopping lists with every item that must be replenished. Check for the most popular items and plan restocking accordingly.
Delivery service is a valuable asset for any business, as it conveniences customers and creates another avenue for profit. LexgiaPOS Driver is a fully integrated application developed for restaurants as well as their drivers to foster a seamless delivery process.
Quickly and easily assign drivers to certain deliveries or delivery routes within the system, speeding up the process. They can be informed anywhere at any time with SMS alerts, allowing for route changes and quick turnaround time. The system provides real-time driver status and allows you to collect data to measure driver performance.
LexgiaPOS's S customer loyalty application allows businesses to create customized loyalty programs based on the best interests of both their consumers and the business itself. Loyalty rewards can be based on a variety of factors, including enrollment, customer visits, a fixed spent amount, specific menu items, and menu category.
LexgiaPOS CDS is a customer facing display that they are able to interact with during checkout. The easy and fast technology provides high levels of service and convenience for customers, allowing for less delay at checkout and increased consumer satisfaction. Equipped with a tip processing feature and required digital signature, the system provides quick service that is both enjoyable and more secure. The application can also prompt customers to opt-in to your loyalty program if you choose, driving more signups.
Self-order kiosk checkouts allow for customers to fully engage with the order and checkout processes independently, creating a more convenient customer experience while simultaneously lifting pressure from the front-of-house staff. LexgiaPOS Kiosk quickens the process of making and dispatching orders by communicating directly to a second display system located in the kitchen. The application eliminates extra steps by enabling direct communication from your consumers’ fingertips to the eyes of the kitchen staff.
LexgiaPOS KDS is a system specifically designed for catering to needs inside the kitchen. Always in direct communication with the front-of-house display, both systems can stay connected even without internet, allowing for no interruptions to the flow of your workday.
If your restaurant serves pizza, LexgiaPOS KDS allows your customers to customize a pie down to the slice and make their topping choices as elaborate as desired. Customers can also receive SMS text alerts directly from the kitchen so that they are notified as soon as their order has been completed. The kitchen display system allows for optimal efficiency and a significant reduction of error and waiting time.
Excessive wait times can lead to customer dissatisfaction, lack of repeat business, and loss of sales. LexgiaPOS Waitlist is a fully integrated application within the operating system that tracks and manages your business’s bookings and guests to ensure minimal wait time and maximal communication with your customers. Equipped with a wait time calculator and synced with the statuses of your tables, the application remains constantly updated and can keep your customers in the loop as well by sending SMS text alerts regarding the status of their wait.