Everything You Need to Know About POS Technology
POS technology has become essential for running efficient and successful businesses. Today’s systems go far beyond simple cash registers, offering tools that streamline operations, track inventory, manage staff, and improve the customer experience. Whether managing a retail shop, restaurant, or service business, choosing the right POS solution can make a big difference in daily performance and long-term growth.
At Boston North Company, helping New England businesses implement the best systems for their needs is what we do. With the right POS, businesses can save time, increase revenue, and stay competitive in a fast-changing environment.
How POS Technology Works
POS technology—short for point-of-sale technology—is the hardware and software that businesses use to complete sales, manage operations, and engage with customers. Originally just cash registers, modern POS systems now act as the command center for restaurants, retail shops, and service providers.
Today’s systems are often cloud-based POS systems, which means they allow for real-time updates, remote access, and centralized data—all crucial features for any business, especially those with more than one location or a need for mobility. A well-designed POS system helps reduce human error, simplify reporting, speed up transactions, and keep inventory accurate.
From front-end tools like contactless payments and digital receipts to back-end functions like inventory control and staff scheduling, POS technology touches nearly every part of a business. For owners looking to scale or improve efficiency, investing in the right system is no longer optional—it’s a smart, strategic move.
Essential Features to Look for in a POS System
Choosing a POS system isn’t just about speed—it’s about choosing one that works for the way your business runs. Look for these must-have features:
- Cloud-based access so you can manage your business and check in remotely
- Online ordering integration for restaurants and retail shops
- Customer loyalty programs to reward repeat customers and boost engagement
- Secure payment processing that includes mobile wallets and contactless options such as Apply Pay and Google Pay
- Employee scheduling and permissions to simplify staffing and oversee employee access
- Detailed reporting that gives insight into sales trends, product performance, and labor costs
- Hardware compatibility with essentials like receipt printers, card readers, kiosks, and kitchen display systems (KDS)
With these tools in place, businesses can run more smoothly while reducing manual work. They also offer the flexibility to adapt as business needs change, which is essential with today’s fast-paced demands.
How SpotOn POS Stands Out
One standout system that checks all the boxes is SpotOn POS. SpotOn offers a well-rounded combination of ease of use, customization, and performance. It’s designed to support both single-location businesses and operations with multiple sites.
SpotOn makes it easy to manage everything from menu pricing and product listings to customer engagement tools—all in one platform. It includes advanced features like online ordering, menu and product modifiers, and QR code payments, which are particularly helpful in high-volume environments where speed and accuracy are key.
The system also supports real-time reporting, employee management, and built-in CRM tools to track customer behavior and loyalty. Business owners can access all of this from a single cloud-based dashboard, making SpotOn incredibly flexible and ideal for owners who want a full view of their operations at a glance.
What sets SpotOn apart is that it works seamlessly with a wide range of hardware setups, including receipt printers, touch terminals, and KDS. That means it’s easy to integrate into your existing setup or build out a new one tailored to your layout.
Partner with Boston North Company for the Best POS Technology
Selecting the right POS technology is only half the equation—having the right partner makes the difference in how smoothly everything runs. Businesses across New England trust Boston North Company not just for the systems we offer but for the service and support that comes with them.
From personalized setup and training to long-term support and local service, working with a team that understands the regional landscape adds value from day one. Boston North Company offers a wide range of POS systems and works closely with clients to customize solutions that match their operations, staff, and customer expectations. Reach out today to discover how the right POS technology can move your business forward.
Tracking and managing inventory has never been easier with this fully integrated application. Set alerts for when inventory is low, reminding you to replenish items. LexgiaPOS Inventory also allows you to define minimum stock levels for any and all products, prompting the system to create automated shopping lists with every item that must be replenished. Check for the most popular items and plan restocking accordingly.
Delivery service is a valuable asset for any business, as it conveniences customers and creates another avenue for profit. LexgiaPOS Driver is a fully integrated application developed for restaurants as well as their drivers to foster a seamless delivery process.
Quickly and easily assign drivers to certain deliveries or delivery routes within the system, speeding up the process. They can be informed anywhere at any time with SMS alerts, allowing for route changes and quick turnaround time. The system provides real-time driver status and allows you to collect data to measure driver performance.
LexgiaPOS's S customer loyalty application allows businesses to create customized loyalty programs based on the best interests of both their consumers and the business itself. Loyalty rewards can be based on a variety of factors, including enrollment, customer visits, a fixed spent amount, specific menu items, and menu category.
LexgiaPOS CDS is a customer facing display that they are able to interact with during checkout. The easy and fast technology provides high levels of service and convenience for customers, allowing for less delay at checkout and increased consumer satisfaction. Equipped with a tip processing feature and required digital signature, the system provides quick service that is both enjoyable and more secure. The application can also prompt customers to opt-in to your loyalty program if you choose, driving more signups.
Self-order kiosk checkouts allow for customers to fully engage with the order and checkout processes independently, creating a more convenient customer experience while simultaneously lifting pressure from the front-of-house staff. LexgiaPOS Kiosk quickens the process of making and dispatching orders by communicating directly to a second display system located in the kitchen. The application eliminates extra steps by enabling direct communication from your consumers’ fingertips to the eyes of the kitchen staff.
LexgiaPOS KDS is a system specifically designed for catering to needs inside the kitchen. Always in direct communication with the front-of-house display, both systems can stay connected even without internet, allowing for no interruptions to the flow of your workday.
If your restaurant serves pizza, LexgiaPOS KDS allows your customers to customize a pie down to the slice and make their topping choices as elaborate as desired. Customers can also receive SMS text alerts directly from the kitchen so that they are notified as soon as their order has been completed. The kitchen display system allows for optimal efficiency and a significant reduction of error and waiting time.
Excessive wait times can lead to customer dissatisfaction, lack of repeat business, and loss of sales. LexgiaPOS Waitlist is a fully integrated application within the operating system that tracks and manages your business’s bookings and guests to ensure minimal wait time and maximal communication with your customers. Equipped with a wait time calculator and synced with the statuses of your tables, the application remains constantly updated and can keep your customers in the loop as well by sending SMS text alerts regarding the status of their wait.