The Most Important Feature of Your POS System Isn’t a Feature at All
The Most Important Feature of Your POS System Isn’t a Feature at All
When you’re choosing a restaurant POS system, the technology matters. But what happens when that technology stops working?
Shopping for a restaurant POS system usually starts the same way. Business owners compare features, pricing, payment processing rates, online ordering capabilities, loyalty programs, and hardware. Those are all important considerations, but there is one question that rarely gets asked until something goes wrong.
The reality is that every POS company looks great during the sales process. Every website promises industry-leading technology, responsive support, and a seamless experience. The brochures are polished, the demos are impressive, and the pricing looks attractive.
Then Friday night arrives. The restaurant is full, a receipt printer stops responding, or online orders suddenly stop flowing into the kitchen.
That’s when you find out what you really purchased.
Spend a few minutes reading reviews for almost any large POS provider and you’ll notice a pattern. Restaurant owners talk about sitting on hold, explaining the same issue to multiple representatives, waiting for callbacks that never seem to come, or speaking with someone who understands the software but has never worked in a restaurant.
The technology itself may be excellent, but when support falls short, the entire experience suffers.
At Boston North Company, we’ve always believed that customer service is every bit as important as the technology itself. In many ways, it’s even more important.
Hardware can be replaced. Software gets updated. What people remember is how quickly someone was there when they needed help.
That’s why we’ve built our company around something many technology providers have moved away from: being local.
When you call Boston North Company, you’re not routed to a giant call center somewhere across the country. You’re speaking with someone who understands the businesses we serve because they’re part of the same communities.
We work with restaurants, bars, retailers, and hospitality businesses throughout New England every day. We know what a Friday night dinner rush looks like. We know what happens during a Patriots game, a snowstorm, or the Fourth of July weekend.
We understand that downtime isn’t measured in minutes. It’s measured in lost sales, frustrated guests, and stressed employees.
Being local also means something else that many companies simply can’t offer.
If a situation requires someone to be there, we’re within driving distance. If you need to call us for a quick fix, dial our support number and a real person will answer.
That matters more than most people realize. While remote support solves many issues, sometimes the fastest solution is having someone walk through the door who already knows your system and your business.
That’s not something you can get from a support center hundreds or thousands of miles away.
We also understand that our relationship with a customer doesn’t end once the system is installed. In many ways, that’s when it begins.
Whether we’re helping update holiday hours, configuring online ordering, training new employees, or answering questions years after installation, our goal has always been the same: make technology one less thing for our customers to worry about.
The POS industry has become increasingly competitive. New companies appear every year, often leading with aggressive promotions, free hardware, or low introductory pricing.
Those offers may get attention, but they don’t answer the phone when you need help.
People do.
We believe the best technology is backed by real relationships. The kind where you recognize the voice on the other end of the line. The kind where your support team knows your name, understands your business, and can be at your location if the situation calls for it.
Technology should make running your business easier. The company standing behind that technology should do the same.
That’s what being local means to us.
And it’s a promise we’ve built Boston North Company on.
Tracking and managing inventory has never been easier with this fully integrated application. Set alerts for when inventory is low, reminding you to replenish items. LexgiaPOS Inventory also allows you to define minimum stock levels for any and all products, prompting the system to create automated shopping lists with every item that must be replenished. Check for the most popular items and plan restocking accordingly.
Delivery service is a valuable asset for any business, as it conveniences customers and creates another avenue for profit. LexgiaPOS Driver is a fully integrated application developed for restaurants as well as their drivers to foster a seamless delivery process.
Quickly and easily assign drivers to certain deliveries or delivery routes within the system, speeding up the process. They can be informed anywhere at any time with SMS alerts, allowing for route changes and quick turnaround time. The system provides real-time driver status and allows you to collect data to measure driver performance.
LexgiaPOS's S customer loyalty application allows businesses to create customized loyalty programs based on the best interests of both their consumers and the business itself. Loyalty rewards can be based on a variety of factors, including enrollment, customer visits, a fixed spent amount, specific menu items, and menu category.
LexgiaPOS CDS is a customer facing display that they are able to interact with during checkout. The easy and fast technology provides high levels of service and convenience for customers, allowing for less delay at checkout and increased consumer satisfaction. Equipped with a tip processing feature and required digital signature, the system provides quick service that is both enjoyable and more secure. The application can also prompt customers to opt-in to your loyalty program if you choose, driving more signups.
Self-order kiosk checkouts allow for customers to fully engage with the order and checkout processes independently, creating a more convenient customer experience while simultaneously lifting pressure from the front-of-house staff. LexgiaPOS Kiosk quickens the process of making and dispatching orders by communicating directly to a second display system located in the kitchen. The application eliminates extra steps by enabling direct communication from your consumers’ fingertips to the eyes of the kitchen staff.
LexgiaPOS KDS is a system specifically designed for catering to needs inside the kitchen. Always in direct communication with the front-of-house display, both systems can stay connected even without internet, allowing for no interruptions to the flow of your workday.
If your restaurant serves pizza, LexgiaPOS KDS allows your customers to customize a pie down to the slice and make their topping choices as elaborate as desired. Customers can also receive SMS text alerts directly from the kitchen so that they are notified as soon as their order has been completed. The kitchen display system allows for optimal efficiency and a significant reduction of error and waiting time.
Excessive wait times can lead to customer dissatisfaction, lack of repeat business, and loss of sales. LexgiaPOS Waitlist is a fully integrated application within the operating system that tracks and manages your business’s bookings and guests to ensure minimal wait time and maximal communication with your customers. Equipped with a wait time calculator and synced with the statuses of your tables, the application remains constantly updated and can keep your customers in the loop as well by sending SMS text alerts regarding the status of their wait.